Privacy Policy

Who We Are

CRL acts as the data controller for personal data collected through our website and business operations.

What Information We Collect

We collect only the information necessary to deliver our services, which may include:

• Name, email address, and phone number
• Collection and delivery addresses
• Booking and service details
• Payment and invoicing information
• Driver documentation (e.g. driving licence, DBS status, right-to-work checks)
• Information submitted via website forms, email, phone, or operational communications

We do not intentionally collect unnecessary or excessive personal data.

How We Use Your Information

We use your personal data to:

• Process enquiries, bookings, and payments
• Allocate drivers and manage assignments
• Communicate confirmations, updates, and operational alerts
• Comply with legal, regulatory, and insurance obligations
• Improve our services, systems, and customer experience

We only process personal data where there is a lawful basis, including contractual necessity, legal obligation, or legitimate business interests.

How We Share Information

We do not sell personal data.

Your data may be shared only where necessary:

• With vetted CRL drivers to complete booked assignments
• With trusted service providers (e.g. payment processors, IT systems)
• With legal or regulatory authorities where required by law

All third parties are required to handle personal data securely and in compliance with data protection laws.

Data Security

We take data security seriously and use appropriate technical and organisational measures to protect personal data, including:

• Secure digital systems and restricted access
• Encryption and password-protected devices
• Access limited to authorised personnel only

We regularly review our security practices to ensure continued protection.

Data Retention

Personal data is retained only for as long as necessary to:

• Provide our services
• Meet legal, tax, or regulatory requirements

Once data is no longer required, it is securely deleted or anonymised.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where applicable
• Withdraw consent for certain uses
• Object to direct marketing communications

To exercise any of these rights, contact: info@coolrunningslogistics.co.uk

You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Cookies

Our website uses only essential cookies required for site functionality and basic analytics. We do not use cookies to collect sensitive personal data.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on this page, and the latest version will always apply.